FG Bans Turkish Airline Over Poor Treatment Of Passengers

The Operation of Turkish Airline has been suspended by the federal government (FG) due to reoccurring cases of poor customer treatment.

FG on Thursday issued the directive through the Nigeria Civil Aviation Authority(NCAA), ordering the airline to suspend its operations until it is able to operate with the adequate size of aircraft that can transport passengers and their baggage during a trip.

The development came after reported cases in which the airline failed to convey passengers into Nigeria alongside their belongings.

The Acting Director-General, NCAA, Capt. Abdullahi Sidi, in a letter made available by the Federal Ministry of Aviation in Abuja, expressed displeasure over the incidents, which according to him had been going on for over two weeks.

Sidi said that 85% of travellers that boarded the airline arrive without their baggage adding that it has resulted to serious challenge at the airport.

 “Our airport authority had been facing serious crises controlling the passengers at the airport whenever they arrived without their baggage.

“This issue had made passengers carry out several mob actions at our airport and it was a great threat to our airport facilities. He said.

 Adding that: “In view of all these, and a series of meetings held with the Turkish Airlines’ personnel, which did not yield any solution to this problem, the NCAA is therefore left with no option than to direct Turkish Airlines to suspend its operations into Nigeria until such a time when the airline is ready to operate with the right size of aircraft that can transport all passengers with their baggage at the same time.

“If no remedial action is carried out by your airline, this suspension shall be effective from the 16th of December, 2019.”