MTN Clarifies Self, Says Service Distruption Not For All Subscribers

MTN Nigeria has said that not all customers would experience the earlier announced service disruptions.

The communication company had in a report hinted that its service in Nigeria may be disrupted due to the worsening security situation across the country, especially in the Northern region.

MTN in a message to customers had said, “Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days,”

“This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible.”

However, the Chief Executive Officer, MTN Nigeria, Karl Toriola, said the service disruption notice was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations.

He noted that it had become imperative to have access to reliable and secured connection, with the growth of digital solutions globally.

“In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.

“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary,” he said.

ENDS