This, the mobile operator said in a statement by its acting sales and distribution executive, Adekunle Adebiyi.
There were earlier reports that MTN customers had threatened to stop patronising the company as recharge cards of N100 were said to be selling for N110, N200 for N220 and so on.
The company, however said, “We hereby use this medium to inform all our subscribers that we have not increased the prices of our recharge cards.
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“Any increment from any quarters across the country on our recharge cards is without our knowledge, and we urge all our customers to always pay the exact value advertised on the cards.”
“While we are working assiduously to resolve claims of illegal increases, we apologise to our customers for any inconvenience this might have caused,” he furter said.
“Alternatively, we advise our customers to explore other options of purchasing airtime such as MTN Virtual Top Up (VTU), Diamond Yello Account (DYA), or MTN Auto Top-up. For more information on these services, please visitwww.mtnonline.com/ autotopup.”