The Director-General of the Bureau of Public Service Reforms, Dasuki Arabi has said by 2025 Nigeria’s public service will be among the first 20 in the world.
Arabi said this when he appeared on a live program on TVC monitored by THE WHISTLER where he spoke on the reforms being implemented by the Bureau.
According to him, the government has implemented series of reforms in the public service to reposition it for effective service delivery.
He said, ”If you look at Nigeria Communications Commission, you look at National Bureau of Statistics, you look at our Securities and Exchange Commission, you look at NEITI, you will see that all these agencies have come up to the level that you compare them with any similar agencies in the world.”
Speaking on the reforms in the public sector, the DG said the national strategy of public service reforms in the last 15 years had focused on digitalization of government processes.
He added, “The Ministry and Head of Service are working out to produce a national policy on virtual meetings so that we continue to operate the way we have started or the way we’ve been doing where online meetings and engagement will be enshrined in the national digital economy policy adjustment.”
Still on the reforms, Arabi said it is mandatory for all government agencies to have functional website to respond to enquiries in other to avoid physical contact during this covid-19 pandemic.
He said, “Indirectly service delivery processes are going to be faster and cheaper for government.We as a Bureau before this time have developed scorecard for ranking of government website with the aim of saying man-to-man contacts should be reduced by more than 90 per cent in assessing services rendered by government agencies.
“So by that, all government agencies must have functional website, they must have functional email addresses, they must have functional telephone numbers that somebody responds and they must have online contact where enquiries can be made and somebody will respond to them immediately.
“The services they render, the fees that they charge for their services, all these information must be on websites of ministries, departments, and agencies.”
He further said that the Bureau has been looking at the possibility of holding a conference with technology entrepreneurs to develop solution application in view of covid-19 that can improve the quality of public service delivery in ICT.