SIM Validation: MTN Apologizes For Service Disruptions

Telecom giant, MTN Nigeria, has apologized to its customers over the disruptions in its service outlets experienced across the country as a result of the ongoing SIM validation.

This was contained in a statement by the firm’s Corporate Service Excutive, Akinwale Goodluck, who said the company is doing everything within their power to improve the conditions at the service centres.


The statement read: “We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise.

“Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops. We appeal for calm as customers visit our various outlets.

“We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission. It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice.”

According to him, the decision to deactivate all lines with invalid or incomplete subscriber registration details is in compliance with the NCC’s directive.

“It is to enable us to provide maximum support to government in achieving the national interest objectives of the exercise.”


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