Samsung Electronics West Africa have postponed the launch of the Galaxy Note 7 in Nigeria due to technical issues with the battery cell.
Samsung last week announced a recall of 1 million Note 7 devices after it discovered some of their batteries burst into flames when charged. When it first offered to swap devices, in an early September voluntary recall, more than 2.5 million units had sold since their release last month.
In a statement, the South Korean company also advised users who have purchased the device to quickly return the product for replacement.
“Since customers’ safety is our top priority, all Galaxy Note7 purchased are eligible for replacement despite the original place of purchase,” the statement read.
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement program.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers. Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers.”
A phone dealer at the Computer Village Lagos, Mr. Innocent Anago, said there have not been any case of Samsung Galaxy Note 7 explosion in the country yet.
Anago further admitted that due to the current economic hardship currently facing the nation, majority of Nigerians could not afford the device, adding that only a few quantity have been bought and sold in the country.
“We are yet to record any incident of phone explosion here in this country, but we are advising the users of the product to quickly return it for safety purpose,” he said.
Samsung has announced a global recall of the Samsung Galaxy Note 7 along with halting of sales after concerns of faulty components causing battery explosions.
The initial response was criticized as slow, with any consumer confusion made worse by increased reports of damage to houses and cars from exploding Notes.
But with an official recall underway, Samsung has launched an outreach and exchange program that uses promoted tweets, newspaper ads, the Samsung+ app, emails to customers, a special website and 800 number, and search-engine marketing to prod owners to handing over possibly dangerous devices.
If for any reason the user refuses to return the device, Samsung recently pushed a software update to all recalled devices, that when a recalled Note 7 is plugged in to charge, a notification screen urging the owner to turn it off and turn it in pops up.